Returns Policy Overview
You may return new, unopened items sold and fulfilled by ESDCheck.com within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a Return Mailing Packing Slip to include with the return package.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we've received and processed the returned item.
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Items that are Not Returnable
ESDCheck.com does not accept returns of the following items:
- Items that are classified as hazardous materials or use flammable liquids or gases
- Any product missing the serial number or UPC
- Downloadable software products
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Partial Refunds
Partial or no Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery
- Any item that has obvious signs of use
- Any item not returned in the condition it was received
To find out more about how refunds are calculated, visit our Refunds page.
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Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
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Using our Return Mailing Packing Slip
The return mailing packing slip obtained from our online Returns Center are valid only for returns shipped within the U.S. and Canada.
Each return mailing packing slip is identified for a specific item. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing packing slip.
If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If your return is not the result of our error, the shipping cost will not be refunded.
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